Returns & Exchanges
At Plug, we stand behind our tech with a 30-day satisfaction guarantee, ensuring you have the perfect device for your digital lifestyle. If your electronics aren't a perfect fit, we offer a streamlined return and exchange process to get you back online quickly.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Device
Factory reset your device to remove all personal data and disable 'Find My' features, then securely pack it in its original packaging or a sturdy box.
Print and Ship
Download your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the device's condition, we will process your refund or ship your exchange unit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing